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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | FMCG / F&B |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
The Integrated Service Operations Lead is responsible for the design, implementation and governance of standard, global operational processes (ITIL) to achieve defined operational outcomes and improved service quality. The ISO Lead is also accountable for leading ongoing operational improvement through proactive, data-driven insight into key stakeholder groups (e.g. regions, portfolios, domains, BRMs, etc.) and defining aligned and prioritized continuous improvement programs.The ISO Lead scope and focus covers all IT service areas (e.g. Infrastructure, Applications, Middleware, etc.) and ensures integration with other IT teams for an end-to-end and standardized process approach and implementation. The ISO Lead will also manage operational execution and support, and leverage related process knowledge and expertise, from Global IT s Infrastructure managed service provider. Principal Accountabilities 30% Strategy and Planning
Keyskills :
six sigmait servicesitil processglobal teamsservice levelsound qualitycontrol chartscorporate auditlanguage skillsservice deliverymanaged serviceshigh proficiencyvendor management