Integration Consultant - Payment & Statutory Services

Job Description

Requisition ID: 289410Work Area: Customer Service and SupportExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.SUMMARY The SAP Concur Integration Consultant is responsible for the configuration, implementation, troubleshooting, monitoring, and support of SAP Concur products related to payment and/or statutory services products. This role is responsible for ensuring clear, consistent communication and accountability for the overall customer support experience.ROLE: The following tasks await you in your new role: Act as a subject matter expert for all payment and/or statutory services related requirements available within SAP Concur core products (expense, request and invoice) and guide customers on best practices, etc. Work on support cases from the relevant case queue(s) through to resolution and/or escalation to R&D. Take ownership and research with customers to fully diagnose issues, develop creative/appropriate solutions and respond within established timelines. Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required Manage multiple considerations, inquiries and concerns for customers concurrently, completing assigned tasks on schedule and within the designated timeframe. Gather advanced functional and simple technical business requirements from customers with potential translation into a Solution Suggestion according to customer needs (as required). Build relationship to effectively communicate and work with customer, internal and external stakeholders. Document all customer interactions in CRM and/or required documentation templates. Develop and maintain knowledge of SAP Concur s functional and technical product knowledge, implementation and support practices & methodologies. Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).ROLE REQUIREMENTS Minimum of three years customer service/support, consulting and/or software implementation experience Experience in client-facing/customer service roles Have technical and/or functional experience as a Business or Technical Analyst Experience with software as a service (SaaS), a plus Experience in travel & spend management industry, a plus Experience with payment services or banking industry, a plus Experience with software or ERP implementation, a plus Experience with financial applications and knowledge of accounting processes, a plus Ability to pass a background checkJob Specific Specialized Knowledge & Skills: (in order of priorities) Exceptional written and verbal communication skills in English Strong analysis & problem-solving skills ability to dive in and find solution to any challenge Creative solution development Proven ability to engage and interact with internal & external teams to resolve customer issues Ability to persuade and influence to achieve desired outcome Strong organizational skills and ability to deliver on commitments Excellent presentation skills Project management skills, a plus Good computer skills/Microsoft Office knowledge Ability to work productively in a fast-paced, ever-changing environment Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisionsQUALIFICATIONS Degree or equivalent experience Location: BangaloreWHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.SAPS DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations: Job Segment: ERP, Consulting, Implementation Manager, CRM, SAP, Technology ,

Keyskills :
equal employment opportunitydata securityproblem solvingcustomer supportspend managementpayment servicesQlik Admin software as a service