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International customer service representative(voice/immediate/0-3yrs)

1.00 to 10.00 Years   Bangalore   16 Sep, 2026
Innova ESI
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Description Designation - International Customer Service Representative Eligibility: Graduate Freshers or 12th pass with experience International BPO experience preferred Freshers are welcome Excellent Communications Skills/NO MTI. Work Mode: Work From Office (WFO) Location: Bangalore Cabs Available Shift Timing: 5:30 PM to 3:30 AM (US shift) Open to work in any US time zone Rotational work week (MonFri / TueSat / WedSun) Detailed JD Overall, Purpose of Job- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes- Walk customers/ Provide navigational support on self service portal- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines- Place outbound calls to customers when required in line with Client / Company guidelines- Work productively whilst maintaining exceptional call/data quality standards in line with targets- Contribute to the team through open and regular communication with peers / supervisors- Adhere to all company or departmental policies and procedures (personnel and operational)- Keep the process repositories like DTPs, Knowledgebase, Share Point updated with the current process- Maintain regular and punctual attendance in line with company policies and procedures- Minimise customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer- Good technical aptitude with an ability to learn quickly- Excellent verbal and written communication skillsExperience Profile- Prior international BPO work experience preferred- Freshers acceptablePersonal Attributes- Able to work on a versatile basis as determined by the business needs- Ability to work under pressure- Team worker- Positive Attitude- Quick Learner- Punctual and Disciplined- Good Communication skills- Customer Focussed- Results driven- High standards of Integrity- Attention to detail .

Keyskills :
Customer ServiceCommunication SkillsInbound CallsCall ControlEmailsChatsRecruitment SupportSelf Service PortalOutbound Calls

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