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International voice process

0.00 to 4.00 Years   Bangalore   31 Jan, 2025
Alorica Inc
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Service International Non-Voice Process
    • Provide customer support and resolve customer queries on call and chat
    • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
    • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
    • Candidates should be flexible to work in 24*7 environments (US Shift).
    Key Qualifications & Skills Required
    • The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
    • Should be a quick learner and self-motivated.
    Core Competencies
    • Pleasant, professional, and courteous personality.
    • Excellent Problem Solving and Customer Service Skills
    • Ability to think creatively and should have a positive attitude.
    • Strong analytical & Interpersonal skills.
    Qualification:PUCWork Location: Alorica India, 12th Block, 10th floor, Eco Space, Bellandur, Bangalore

Keyskills :
inbound processvoice processbpo voiceinternational voice process

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