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International Voice Process (Customer Support)

0.00 to 3.00 Years   Bangalore   02 Oct, 2019
Infosys BPM Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Walk-in Drive with INFOSYS BPM Hiring for International Voice Process (Customer Support) on 4-Oct-19 (Friday) at JP Nagar, BangaloreWalk-in Interview Details:Interview Date: 4-Oct-19 (Friday)Interview Timings: 10:30 am to 12:30 pmReferred by: DS-SnehaInterview Venue Details: Infosys BPM Ltd#785, Ground Floor Axis Sai Jyoti15th Cross 100 Feet RoadSarakki, 1st Phase J P NagarLandmark Sindhuri Convention Hall.BangaloreContact Person: Ritu/MumtazRole Designation : Process Associates / Senior Process AssociatesJob Location : BangaloreQualification : Any Full Time Graduate(with no backlogs)Shifts : Flexible for 24/7 shiftsExperience : 0-3 YearsSkills : Preferred(Excellent Communication)

  • Managelargeamounts of incoming and outgoing calls
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Should be ok to work in 24X7 environment and night shifts.
  • Should be ready to work in a target oriented portfolio.
Skills Required:
  • Proven customer support experience or experience as aclient service representative
  • Excellent communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Ability to multi-task, prioritize, and manage time effectively
The candidate should carry below mentioned documents in Original:
  • Carry print out of this email along with your update resume;
  • Carry all your educational and Employment documents;
  • 2 Color Passport Size Photographs.
  • ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
Also refer friends, if profilematches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha on top of their resume!Regards,Sneha BRecruiter| Talent Acquisition-India|Infy HREmail:bottu.sneha@infosys.com
  • Job Location: Bangalore
  • Date: 04-Oct-2019

Keyskills :
international inbound customer service bpo voice care telecalling outbound center nternationalvoiceprocess customersupport calls call voiceprocess telecaller

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