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IT B2B Product Support Engineer (L2 Support) (Customer Service Desk)

1.00 to 4.00 Years   Bangalore, Noida, Chennai, Hyderabad   22 Dec, 2021
Harishree Recruitment Services Pvt Ltd
Job LocationBangalore, Noida, Chennai, Hyderabad
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

IT B2B Product Support Engineer (L2 Support) (Customer Service Desk)Salary:- 2LPA to 8LPALocation: RemoteExperience:-1 - 4 YearsSkills Required: Should have experience supporting customers via email/chat/phone to regions in the US/UK/LATAM/APAC etc. Between 1-4 years experience in an IT B2B Service Desk/Incident Management role Excellent Communication skills Fluent English Proficiency in SQL, basic Unix, Log analysis, JIRA Service Desk and Confluence IT / Engineering degree 100% customer focus mentality Knowledge of the Payment domain is a plusNote:- notice period max 30 Days ca apply

Keyskills :
basicjiraunixtroubleshootingcommunication skillsmaxenglishanalysiscustomer relationsmanagementsqlnetworkingservice deskb2blinuxcustomer focuslog analysisproduct supportpayment domain

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