IT Engineer Staff

Job Description

Job Area Information Technology Location India - Bangalore Job Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age and this is where you come in. Staff IT Engineer to work as a senior member of Engineering IT supporting Qualcomms Global Operations team for Engineering IT . Works with the leads in the team to ensure the metrics, escalations and gaps in each tower are being addressed in a time bound fashion. Leads technical discussions to ensure team projects ( onboardings ) are delivered on time. Identifies resources , delegates work , monitors the task given to the team members ensuring the task priorities are managed in a timely manner. This candidate should ensure the PDLM-SW team is capable technically and staffed to resolve 65% of the SWENGIT incidents . Works as an incident commander for the Global Operations for Engineering IT team, leading the major incident calls , ensuring the end users and IT management is updated on the status and resolution . Helps drive process improvement projects within the team. The candidate will act as a subject matter expert in one or more IT technologies, and manage escalations from the engineering user community. The ideal candidate will have a solid IT background in an enterprise environment, strong analytic & troubleshooting skills, and multitasking and organizational skills. This position supports a highly technical hardware, software & systems engineering community and requires strong communication skills, both at a very technical level as well as the ability to present to senior management. In addition, the candidate must value customer service. Must be able to work independently as well as collaboratively. A strong background in system administration for both LINUX and applications such as Perforce, Git/ Geritt , Electric Commander is critical to success, along with broad and deep knowledge of compute, server, storage, and networking solutions. The role will include collaboration with global IT operations teams to provide effective IT support for the Engineering community. Interrupt driven (sometimes urgent) tasks are to be expected within this exciting role. You will establish collaborative partnerships with both IT and engineering teams, and balance standard Qualcomm IT solutions with dynamic engineering needs. All Qualcomm Employees are expected to actively support diversity on their teams, and in the Company. Minimum Qualifications 8-10 years of experience supporting applications such as Perforce, Git/ Geritt , Electric Commander . TCP/IP and other networking concepts would be a plus. Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment . id= hdnMinimumQualifications >Excellent oral and written communication skills Solid understanding of Linux and Unix OS 8-10 years of experience supporting applications such as Perforce, Git/ Geritt , Electric Commander . TCP/IP and other networking concepts would be a plus. Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment . Preferred Qualifications Experience in any of Git , Gerrit , Perforce, Electric Commander technology is required . EDA industry related experience would be a plus Should have basic understanding and overview of the server , storage, network environment . ITIL knowledge and 1 industry relevant certification is desirable Education Requirements Bachelors / Masters degree in computer engineering stream Keywords Unix Linux , LSF , EOD, EDA tools , Perforce, Geritt, ClearCase , ClearQuest, Electric Commander,

Keyskills :
global it operationsit support it managementit operations customer servicecustomer support global operationsprocess improvement