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IT Helpdesk Executive, Bangalore - For Top IT Companies.

1.00 to 6.00 Years   Bangalore   17 Jun, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for an experienced IT Helpdesk Executive to provide fast and useful technical assistance on computer systems. You will be the first point of contact for technical support, and must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution.Roles and Responsibilities:
    • Serve as the first point of contact for users seeking technical assistance over the phone, email, or chat.
    • Diagnose and troubleshoot hardware and software issues.
    • Walk customers through the problem-solving process.
    • Escalate unresolved issues to the next level of support.
    • Provide accurate information on IT products or services.
    • Log all service requests, issues, and resolutions.
    • Perform remote troubleshooting using diagnostic techniques and pertinent questions.
    • Support users in the setup and configuration of computer hardware, software, and peripherals.
    • Maintain technical documentation and service logs.
    Desired Candidate Profile:
    • Bachelors Degree in Computer Science or related field.
    • Proven experience as a Help Desk Technician or other customer support role.
    • Familiarity with Windows OS, Microsoft Office, basic networking, and remote desktop applications.
    • Ability to diagnose and resolve basic technical issues.
    • Excellent communication and interpersonal skills.
    • Flexible with rotational shifts including night shifts.
    Venue to Apply:Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement AssistanceWhite Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051.Contact Numbers:hidden_mobile / hidden_mobile.

Keyskills :
remote troubleshootingactive directoryitilwindows supportsoftware supporttechnical supportticketing toolsit helpdeskmicrosoft office support

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