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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 10 - 20 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Primary Skills: MCSA (office 365), Active Directory, Office 365/Exchange mail platform, Mobile device managementSecondary Skills: Helpdesk, Service deskAnalytical mindEmpathetic, delegate authorityAttentive to details, self-disciplinedExcellent written and oral communication skillsBehavioral competencies:Familiar with Helpdesk/ Service desk tools and automationServer-side OS maintenanceEvaluation and selection of end user computing equipmentExperience in managing threat protection systemsSecondaryKnowledge in IP Telephony and other collaboration solutionsGood knowledge of networking (WAN/LAN/Wireless)Good knowledge of Mobile device management and supportExcellent personal device equipment (iOS, Android, macOS) support skillsExcellent windows based end-user equipment support skillsExcellent knowledge of Active Directory and Office 365 / Exchange mail platformsKey Responsibilities Ensure that IT support is timely and accurate on a daily basis Responsible for supporting windows-based end-user computing systems Uptime of all internal business systemsWork with InfoSec team to ensure confidentiality and security of CMC data Set specific user support standards Manage escalations and follow up with users/managers to identify areas of improvement Develop daily, weekly and monthly reports on Helpdesk performance and productivity Provide feedback to downstream teams like Enterprise Applications team and Platform team Hire, train and motivate the team to ensure high standards of support experience for the internal usersFor Further DetailsContact:Rajath - 9035038000
Keyskills :
supportvoicetechnicalffice365exchangemailplatformservicedesktechnicalsupportservicedeskanalystactivedirectorymobiledevicemanagementitservicedeskitsupport