IT Operations Specialist

Job Description

Role: IT Operations Specialist(Oracle supply chain planning).

Experience level : 6 years.

Job Location : Bangalore, Karnataka.

Responsibilities : Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of simple, complex and critical service requests. The focus of this position is to provide Customer Service on functional level and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Oracle eBusiness suite.

As functional Support Professional, you will perform functional, process related and maintenance activities to include but not limited to the following:

• Responding to functional assistance incidents from the business users, problem analysis and change implementation.
• Provide Route Cause Analysis (RCA) to the recurring problems and resolution.
• Ability to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified.
• Contribute to building knowledge base for issue resolution and commonly asked questions/issues.
• Build automation and scripts to proactively identify issues, job failures and resolving those.
• Identify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others.
• Provide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.
• Working with the super users to resolve all issues for the reported incidents. Research the issues on Metalink/Oracle Support site and Open the TAR/SAR with Oracle for critical issues.
• Implement various improvised processes to prevent user errors and stabilizing the system.
• Work in night shift and flexible to take up shifts in other time zones.

Qualification / Skills Requirements :

• Should have minimum 6 years of experience working with Oracle EBS environment in techno functional role.
• Should have experience working on Oracle R12 environment and Cloud.
• Oracle applications certifications is desired.
• Experience in providing Production Support, analyzing and resolving functional issues in Oracle EBS environment in timely manner.
• Experience working with Oracle s customer support i.e. logging Support request to Oracle, browsing and leveraging Oracle s knowledgebase
• Must have experience in Oracle Supply chain planning modules and Global Order Promising cloud (GOP)
• Should have implementation/ Production support experience to handle issues in Supply planning cloud, Supply chain collaboration (SCC) and Global Order promising
• Project experience in Plan definition (Supply plan and S&OP), exception handling, release management from cloud to EBS.
• Integration experience between Oracle cloud and EBS, Dell Boomi integration knowledge.
• SCC: Oracle Supplier architecture, supplier integration process between Cloud to EBS, supplier portal etc.
• Should have experience in Cloud Backlog management and global order promising module which involves configuration of Sourcing rule, Assignment set, scheduling etc.
• Strong in Oracle Apps knowhow (including knowledge of application tables, views and reports, common foundation technology (FND) and OA Framework.
• Should be hands on with the functional skills with technical background in understanding PL/ SQL programs, workflows, OAF, Oracle Alerts, XML Publisher, Forms personalization, UNIX shell scripts, AOL objects, SQL Loader
• Implementation background in Oracle eBusiness R12 Financial Applications / Cloud is desirable
• Must have excellent analytical and problemsolving skills.
• Must have excellent verbal and written communication skills.
• Solid technical aptitude and understanding, including the ability to quickly learn new
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
• High energy, selfstarter leader with an aptitude for learning new technologies
• Strong sense of accountability, taking ownership of production issues, tasks, and responsibilities and resolving issues proactively
• Reliability, dependability, and strong motivation to respond to requests quickly and provide a user-friendly solution

Education :

• BE, BTech, MCA MBA, MCom or equivalent from recognized University. Other qualifications with adequate experience may be considered.

Keyskills :
customer servicecustomer relationssalesqualityreportingsupply chain planningsql loaderoracle appssupply chainit operationsxml publisheroracle alertsknowledge basecash managementproblem solvingsupply planningcustomer supportbuild automatio