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IT Service Delivery Head

10.00 to 20.00 Years   Bangalore   17 Feb, 2021
Techno Science Talent Search
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesJOB DESCRIPTION:-

  • Monitoring Delivery Management adhering to the SLA
  • Bring in delivery transformation
  • Responsible for service delivery P & L
  • Ensure Process Management Support
  • Maintain 100% technical SOP in Support central for any new type of technical issues
  • Working knowledge of CRM
  • Pro actively Initiate Process Improvements based on Inputs from Audit Process,
  • Maintain best practices across industry and ITIL guidelines
  • Experience in all Geographies in the areas for IT Services Managed Services
  • Should be responsible for Business Acquisition IT Service Management, Project Management,
  • Planning & Budgeting, P & L Management for projects, Business Planning, Risk Analysis, BCP, Customer Relationship Management,
  • Responsible for managing service delivery for end user support for Domestic Clients
  • Responsible for management of Multiple client delivery
  • Involve in Audits and Performance Management
  • Responsible for Training and Skill Development
DESIRED SKILLS AND EXPERIENCE:
  • Any graduate with 10+ yrs. in service delivery management and end user support
  • Should be experienced in at least 2 of the delivery verticals ie., Infrastructure Management Services, warranty services, service delivery planning, field service operations, last mail service delivery & service logistics.
  • Should have handled team of engineers.
  • Should be familiar and updated in best in class service delivery models, CSAT process & IT systems
  • Hands-on experience in service costing
  • Should have managed a team of service delivery professionals at pan India level
  • Handled multi customer environment even in remote locations
  • PMP, ITIL and Related Quality certifications preferred
  • Domestic client engagement is must
,

Keyskills :
service deliverycsatdeliveryslacomplianceend user supportit service managementservice delivery modelsservice delivery managementcustomer relationship managementit servicesuser supportrisk analysisfield servicebusiness planningclient engagem

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