IT Service Delivery Management- Network Services- 7+Yrs

Job Description

Cisco Network Services is hiring a manager to help the team to deliver infrastructure and networking solutions for Cisco employees and partners.Global Extranet Services is going thru Service Transformation, and we are looking for a Service Manager.The Service Manager would be part of Network Premise Organization who would be responsible to manage Extranet Services, its Offerings and its transformation on its alignment to Premise Service Offerings and drive retirement of legacy services.The Service Manager would be encouraged to work with internal and multi-functional teams for service management and transformation. Get mentorship from the Extranet Service Owner & Network Premise Managers to determine the best approach to standardization of the Extranet environment. Also manage Service partner concerns, take care of Service improvement & to do partner advocacy.Work youre doing of my team include: working with Project & Fleet teams, working closely with Global Extranet Service Delivery, look after Continual Service Improvement, coordination service workflow automation and standardization, Partner Advocacy, Simplify Engagement Model, Support model, Fleet Model, Costing model, Business Continuity Planning for the Service Offerings, maintaining Service Metrics and code quality metrics for any applications owned by the service.Minimum Requirements:Typically requires BS degree in Computer Science, Engineering, Information Technology/Systems or equivalent plus 6+ years applicable experience.2+ years of experience managing a service end to end, including leading change globally and regionally.A proven capability to work with large-scale enterprise services, offshore development centers, network service providers (including during contract negotiation, service enablement and operation).Good conceptual understanding of how LAN & WAN technologies work, and how optimizing using new technologies to align to Corporate standards.Business case / budget analysis and feature comparison as part of Service billing, Network infrastructure critical issues, secure technology / solution rollout.Experience in agile methodologies / SAFe (Leading Safe) is helpful.Familiarity with circuit ordering and delivery, Offshore Development Center Lifecycle, Operational Support Model including change management, problem management would be an added advantage.Why youll love CiscoWe change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.Youll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.Imagine a more secure and smarter world with unlimited bandwidth. If you want to be part of a company that is making that vision a reality, Cisco is the place to be. At Cisco, we continue to develop products that change how we live and communicate, how enterprises run intent based networks, and how Data Centers run faster with more efficiency, capacity and scalability than ever before, enabling our ecosystem to be smarter. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything people, process, data and things and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Be you, with us! #WeAreCisco@Cisco #CiscoJobs #WeAreCiscoWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.,

Keyskills :
pop culturebudget analysissmart citiesnetwork servicescomputer scienceprinter fleet managementservice deliveryleading changechange managementbusiness continuity planning