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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 6 Lakh/Yr |
| Industry | ecruitment Services |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
job for IT Service Desk executive. L1 Support for Voice process Acting as a single point of contact for self-service tickets regarding IT issues and queries.Receiving, logging and managing calls via telephone and email1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCsAnalyzes problems (both technical and operational) and arrive at permanent solutions.Escalate unresolved calls to the infrastructure support team.Log all calls in the Service Desk Call Logging system service NowSkill: Service desk (Technical support- excellent communication Skill -Knowledge on trouble shooting Networking or windows or Active directory. Candidate Requirement: * Should be open to work in US shifts* Proper Documents* Should have an excellent communication skills.
Keyskills :
VoiceProcessCustomerCareustomerSuppCustomerSatisfactionIndexCallingIndustrialProductsNonVoiceProcessEmailSuppemailcommunicationNonVoicebackoffice