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IT Support Engineer

3.00 to 7.00 Years   Bangalore   02 Apr, 2021
Nutanix India Technologies Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software,Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

IT Support Engineer

Information Technology Bangalore, India Req.Num.: 16725

Prerequisites:

  • Ability to use and troubleshoot both Windows and Mac OS. Lenovo experience is a plus.
  • Ability to communicate effectively with users in stressful conditions
  • Fluency in English. Strong written and verbal skills.
  • Required to assist Nutanix Bangalore office after office reopen
  • A can-do attitude with a dependable work ethic
  • Minimum 3 years of relevant experience in IT Deskside role or similar
  • For Nutanix specific tools and processes, documentation and orientation will be provided

Primary Tasks - Skills and knowledge required

  • Reimage, Build, configure, support and troubleshooting hardware and software issues on laptops and desktops
  • Provide hardware and software support for desktop/laptop on MAC/Windows OS
  • Fulfill hardware and accessories request for Employees
  • Laptop imaging systems L2 operations and management
  • Conduct stocktake for each office in-country.
  • Monitor available stock of IT assets including laptops, accessories, and peripherals.
  • Maintain accurate records of inventory and office IT systems for internal publishing.
  • Support Device repairs, quotation, quality checks

Secondary tasks

  • Support meetings with assistance where necessary from AV/APAC IT Ops.
  • Troubleshoot connectivity issues on local office equipment (laptops, AV devices, printers, telephony systems)
  • Provide on-premises support for staff, with incidents, and other service requests necessitating local IT support.
  • Backup and migrate user data across different devices and manage endpoints accordingly.
  • Supporting building power shutdowns
  • Prepare assets for E-waste with assistance from APAC IT Ops team,
  • Support IT asset audits
,

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesindustrial waste managementmac osit supportwindows ossoftware supportoffice equipmentdigital conversioninformation technologyhardware troubleshootingmacapaclaptop

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