IT Support Engineer I

Job Description

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun.Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. It is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation, 2+ years of IT Support or relevant experience 2+ Years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation 1+ years IT experience with client, server, and network service delivery Proven skills in remote troubleshooting, deployment, and desktop support Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors. Willingness to work flexible shifts and scheduling including nights, weekends, and holidays Native level English language skill both verbal and writing. 2+ years of IT Support or relevant experience Bachelor s degree in Computer science or IT related field. Microsoft MCSE, MCITP Systems Administrator (Active Directory) Advanced Linux systems administration skills Strong troubleshooting skills of very complex systems Ability to explain complex IT concepts in simple terms Ability to manage high priority projects Proven ability to work successfully with limited supervision Cisco CCENT certification Data center infrastructure and facilities experience

Keyskills :
troubleshootingoperating systemsstrong analytical skillsnetworkingswitchesosi modelit supportroot cause analysislandata center infrastructurehigh pressure situationscisco iospossess strong analytical