IT Support Expert

Job Description

As an IT Support Expert at Nexthink, you will play a crucial role in revolutionizing IT support with Artificial Intelligence. Your responsibilities will include:- Leveraging your IT support experience to guide and advise our product teams.- Acting as a thought leader championing Nexthinks strategy to transform IT services.- Envisioning the future of IT service delivery in an AI-driven world.- Testing, validating, and shaping innovative AI solutions.- Supervising and training AI agents to deliver next-level support.- Benchmarking, experimenting, and pushing the limits of whats possible.To qualify for this role, you must have:- A mindset that challenges the status quo and constantly looks for ways to improve processes and ways of working.- Strong interest and curiosity in Artificial Intelligence.- 2 years of experience as an L1 or L2 IT support technician.- 2 years in IT support coordination or leadership roles.- Entrepreneurial and self-driven with excellent problem-solving capabilities.- Strong communicator who thrives with customers, engineers, and execs alike.- Fluency in English (spoken & written).At Nexthink, your ideas will shape the future of IT support for millions of employees worldwide. We are pioneers in a global IT Market Category (DEX) that is transforming how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback to create more productive workplaces and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, fostering diversity, inclusion, and equity. We offer a competitive compensation package, health insurance, a hybrid work model, flexible hours, unlimited vacation, professional training platforms, personal accident insurance, maternity and paternity leave, gratuity benefits, and bonuses for successful referrals.If you are ready to disrupt IT support with AI and thrive in a dynamic, inclusive environment, apply now at Nexthink. As an IT Support Expert at Nexthink, you will play a crucial role in revolutionizing IT support with Artificial Intelligence. Your responsibilities will include:- Leveraging your IT support experience to guide and advise our product teams.- Acting as a thought leader championing Nexthinks strategy to transform IT services.- Envisioning the future of IT service delivery in an AI-driven world.- Testing, validating, and shaping innovative AI solutions.- Supervising and training AI agents to deliver next-level support.- Benchmarking, experimenting, and pushing the limits of whats possible.To qualify for this role, you must have:- A mindset that challenges the status quo and constantly looks for ways to improve processes and ways of working.- Strong interest and curiosity in Artificial Intelligence.- 2 years of experience as an L1 or L2 IT support technician.- 2 years in IT support coordination or leadership roles.- Entrepreneurial and self-driven with excellent problem-solving capabilities.- Strong communicator who thrives with customers, engineers, and execs alike.- Fluency in English (spoken & written).At Nexthink, your ideas will shape the future of IT support for millions of employees worldwide. We are pioneers in a global IT Market Category (DEX) that is transforming how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback to create more productive workplaces and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, fostering diversity, inclusion, and equity. We offer a competitive compensation package, health insurance, a hybrid work model, flexible hours, unlimited vacation, professional training platforms, personal accident insurance, maternity and paternity leave, gratuity benefits, and bonuses for successful referrals.If you are ready to disrupt IT support with AI and thrive in a dynamic, inclusive environment, apply now at Nexthink.

Keyskills :
IT supportArtificial IntelligenceLeadershipCommunicationEnglishL1 IT support technicianL2 IT support technicianIT support coordination