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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
The Lead should be very well versed with the ITIL Process with hands on experience handling it in earlier projects.The resource is responsible for all the Incident Queue Management, Incident Triage and allocation , Marking them for closure. The resource is responsible for SLA Reporting out of these incidents. Resource is responsible to adhere to the SLA window for each severity., Roles & Responsibilities:Mandatory Skills: ITIL Incident Mgmt Network Analysis, Telecommunication Language Skills: English Language
Keyskills :
managementindowtriageclosuremarkinganalysisreptingitilprocesslanguageskills