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ITIL Incident MgmtAdministrator

3.00 to 5.00 Years   Bangalore   20 Jun, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The Lead should be very well versed with the ITIL Process with hands on experience handling it in earlier projects.The resource is responsible for all the Incident Queue Management, Incident Triage and allocation , Marking them for closure. The resource is responsible for SLA Reporting out of these incidents. Resource is responsible to adhere to the SLA window for each severity., Roles & Responsibilities:Mandatory Skills: ITIL Incident Mgmt Network Analysis, Telecommunication Language Skills: English Language

Keyskills :
managementindowtriageclosuremarkinganalysisreptingitilprocesslanguageskills

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