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ITO Svc Delivery Cons II

2.00 to 5.00 Years   Bangalore   25 Jun, 2019
DXC Technology
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
  • Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
  • Resolve most technical incidents independently within your technical area.
  • Work with team members to resolve more complex or cross-technology incidents.
Escalation Management:
  • identify potential escalations and alert management proactively.
Problem Management:
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Change Management/Implementation:
  • Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.
Patch and Security Management:
  • Apply patch and security changes per policy.
  • Proactively monitor the environment for patch compliance.
Configuration Management:
  • Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.
Quality:
  • Provide continual improvement recommendations/direction- setting advice within work team.
Project Management:
  • Participate in customer and internal projects, including transformation.
  • Lead projects from own responsibility area.
Customer Relationship Management:
  • Balance internal needs with customers and/or internal businesses/end users needs within defined parameters.
Teamwork:
  • Work as part of a team, which may be virtual, global, and/or multi-functional.
  • Seen as a resource to the team within area of technical responsibility.
Education and Experience Required:
  • Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
  • May hold entry-level or intermediate-level certification(s) in work field.
  • Typically 2-5 years of relevant experience.
Knowledge and Skills: Typical skills include:
  • Understanding of technology in direct responsibility (developing).
  • General understanding of related technologies.
  • Customer Service General Project Management (developing).
  • Customer/Vendor Management (developing).
  • Business Analysis (developing).
  • General Financial Management .
,

Keyskills :
computerscienceservicedeliveryitinfrastructurequalitystandardsprojectmanagementfinancialmanagementserveradministrationraduateleveltechnicalsuppsecuritymanagementinfmationtechnologybusiness

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