Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other SoftwareSales / BD |
EmploymentType | Full-time |
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.Incident Management:Resolve single- and cross- technology incidents independently.Work with team members to resolve unusually complex or cross- technology incidents.Escalation Management:identify, manage, and lead escalations through L3.Work with others to help manage escalations through L5.Problem Management:Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.May lead or participate in a Change Advisory Board.Patch and Security Management:Apply patch and security changes per policy.Proactively monitor the environment for patch compliance.Analyze patches for compatibility with each customer or internal infrastructure environment.Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.Solution Design: Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs.Quality:May provide feedback/influence change in internal and/or vendor-provided products/service offerings.Project Management:Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.Customer Relationship Management:Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.Becoming a trusted advisor to the customer.Teamwork:Work as part of a team, which may be virtual, global, and/or multi-functional.Lead teams which address operational processes and policies in work area.Seen as a resource to the team in one or more technical or business areas.Becoming a trusted advisor inside and outside the team/technology area.Education and Experience Required:Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.May have Masters degree in related field.Often holds entry-level certification(s) in work field.May hold intermediate-level certification(s) in work field.Typically 5+ years of relevant experience.Knowledge and Skills:Typical skills include:(strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas.General understanding of related technologies.(strong) Customer Service.General Project Management.(developing) Influencing Others.(developing) Customer/Vendor Management.(developing) Business Analysis.(developing) General Financial Management.,
Keyskills :
computerscienceservicedeliveryitinfrastructurequalitystandardsprojectmanagementserveradministrationraduateleveltechnicalsuppsecuritymanagementinfmationtechnologybusinessunderstandingconfig