ITSM applications design

Job Description

Responsible for the design, configure and maintenance of ServiceNow ITSM applications (namely Service Catalog, Service Portal, CMDB). Experience in ServiceNow integration and work with IT members to integrate ServiceNow with external systemsEstablishing and maintaining technical documentationMinimum 4 years of experience in configuration and development on the ServiceNow platform including analysis, design, development and integration with external toolsCMDB experience is must (good understanding of CI class, Reconciliation rules, normalization rules).Experience designing, and developing ServiceNow solutions that include IT Service Management ServiceNow JavaScript API.Experience deploying and managing ServiceNow MID serversExperience integrating ServiceNow with monitoring solutions, AWS and Azure AD preferredCreation of business rules/tasks and other workflows to support Servicenow ticket processing.Creation of ticketing with multiple tasks/SLAs assignedAbility to consume multiple web services/imports and utilise their information throughout ServiceNow.Creation of web forms CMS/JellyExcellent knowledge of JavaScript and its use throughout ServicenowKnowledge of how to secure the platformAbility to stage and release updates to production environmentServiceNow certifications (Administrator, Developer, or Implementation Specialist) strongly preferredStrong customer service and excellent verbal and written communication.Demonstrated analytical, problem solving, and documentation skills.Strong technical writing skills including creation of Functional Specifications and Test CasesRhino knowledge a plus.Other Factors to be considered ITIL Certification Knowledge in in ITIL processes Ability to work both independently and within a team environment Excellent organizational, verbal and written communication skillsRequired Skills:ServiceNow APIsServiceNow web servicesServiceNow AdministratorServiceNowServiceNow DevelopmentJavaScriptCMS, JS frameworks Key Skills: Responsible for the design, configure and maintenance of ServiceNow ITSM applications (namely Service Catalog, Service Portal, CMDB). Experience in ServiceNow integration and work with IT members to integrate ServiceNow with external systemsEstablishing and maintaining technical documentationMinimum 4 years of experience in configuration and development on the ServiceNow platform including analysis, design, development and integration with external toolsCMDB experience is must (good understanding of CI class, Reconciliation rules, normalization rules).Experience designing, and developing ServiceNow solutions that include IT Service Management ServiceNow JavaScript API.Experience deploying and managing ServiceNow MID serversExperience integrating ServiceNow with monitoring solutions, AWS and Azure AD preferredCreation of business rules/tasks and other workflows to support Servicenow ticket processing.Creation of ticketing with multiple tasks/SLAs assignedAbility to consume multiple web services/imports and utilise their information throughout ServiceNow.Creation of web forms CMS/JellyExcellent knowledge of JavaScript and its use throughout ServicenowKnowledge of how to secure the platformAbility to stage and release updates to production environmentServiceNow certifications (Administrator, Developer, or Implementation Specialist) strongly preferredStrong customer service and excellent verbal and written communication.Demonstrated analytical, problem solving, and documentation skills.Strong technical writing skills including creation of Functional Specifications and Test CasesRhino knowledge a plus.Other Factors to be considered ITIL Certification Knowledge in in ITIL processes Ability to work both independently and within a team environment Excellent organizational, verbal and written communication skillsRequired Skills:ServiceNow APIsServiceNow web servicesServiceNow AdministratorServiceNowServiceNow DevelopmentJavaScriptCMS, JS frameworks,

Keyskills :
it service managementwriting skills problem solvingservice catalog customer servicetechnical writing service managementwritten c