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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Furnishings / Sanitaryware / Electricals |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
ITSM COnsultant
Sl No.
JD - SPE Skills
1
Must have the ability to conduct workshops for ITIL Process and SM Modules
2
Must have the ability to understand RFP and Prepare SM and Its integration solution based on RFP
3
Must have the ability to gather requirements both for presales and implementations
4
Must have the ability to consult, suggest and propose best practices in SM and its integration.
5
Must have hands on experience in Deploying SM on HA and DR architectures both on Windows and Linux Platform.
6
Must have the ability to Create UAT, QA Test, PIV Test and Regression Test plan/cases.
7
Must have hands on experience in full deployment of SM and its components along with its integration (Minimum 3 Full Projects)
8
Must have the ability to create and review High Level Design and Low level design with required architecture diagrams.
9
Must have the ability to create documents sets like Implementation and Configuration Guide, SOP, RCA, Health Checklist, Training Manuals and User Guides
10
Must have the ability to suggest, propose, and execute Performance upgrades and SIP for new and existing customers
11
Must have the ability to suggest, propose, and implement automated health checks, Monitoring and SOP
12
Must be an expert in integrations such as Connect IT, UCMDB, OMI, AM, LDAP, Email (Inbound and Outbound)
13
Must have the knowledge on MF Stacks of tools (HPE and MF) and ability to understand the integration possibilities with each of them
14
Must have the knowledge on Dockers and Kubernetes, its working and components
15
Must have hands on experience in integration using Web services (SOAP and RESTAPI) (Minimum 2 Projects)
16
Must have expert skills on JavaScripts, Basics and SQLQueries and used them in SM implementation
17
Must have hands on experience on using upgrade utility and handling upgrades (Minimum 3 Full Upgrade projects)
18
Must have hands on experience on implementing SSL and SSO
19
Must be an expert in configuring using Process Designer, JavaScript, Document engine, SMIS, Web services, Triggers, Wizards, Macros, Format, Format Control, Links, Display Option and Display Screens
20
Must have understanding of in house RAD applications (both understanding the application and how to call them in various tailoring/customizations)
21
Must have the ability to Train Colleagues, Customer and New Joiners
22
Must have good knowledge on Infrastructure and Network components and their working
23
Must be Certified in ITIL foundation V3 and SM 9 Software
24
Good to be Certified in SM 9 Implementation
25
Experience or exposure to Service Anywhere will be an added advantage
,Keyskills :
uatiso level design consulting process designhigh level design low level designiti