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Jr Customer Support Analyst

1.00 to 3.00 Years   Bangalore   25 Nov, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Description What makes us QlikQlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end - to - end solution for getting value out of data. Our platform is the only one on the market that allows for open - ended, curiosity - driven exploration, giving everyone at any skill level the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values - Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on we may be looking for you!The Customer Support Team As part of the organization, and our growing team, you will be in a unique position to impact the future direction the company takes. With approximately 40,000 customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.At Qlik, our support Technicians are our HEROES. That s because our technicians do more than manage complex support cases they are determined, resilient and have an unshakable positive mindset. Our team consists of 30 people today from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Sydney, Tokyo, Raleigh USA and Bangalore India. We think you will love it here !You provide an exceptional customer experience through customer and partner advocacy. You are accountable for a broad range of inquiries submitted to the desk via live chat, e - mail , and portal. This requires a solid understanding of Qlik tools , data, and other internal processes. Customer Support is part of the Global Customer Success org anization , and it uses Salesforce CRM and Microsoft Office 365 as the primary tool alongside several other internal applications .How you will spend your time as our next Junior Customer Support Analyst

  • Interact with customers and partners via live chat, mail, customer portal, and community forums and provide solutions with known and unknown solutions
  • Provide support to our commercial segment using existing processes, knowledge manuals, other reference materials , and Qliks internal resources
  • Collaborate with many cross - functional organizations daily
  • Identify, report, and follow up on new problems and trends
  • Provide feedback, update knowledge and develop new knowledge
Y ou will be successful if you
  • A re resilient to a fast and ever - changing enterprise software environment
  • H ave a passion for analytics and technology
  • T hrive in a multi - cultural environment
  • H ave excellent written and oral communication skills in English
  • H ave strong service acumen in a business environment
  • H ave excellent time management and organizational skills
  • A re proactive and resourceful
You will thrive if you
  • Have a bachelor s degree in IT or at least 1 to 2 - year equivalent work experience
  • Previous work experience in Saa S , software service delivery, and customer service
  • You have excellent written and oral communication skills in English
  • You have strong service acumen in a business environment
  • You thrive in a multicultural and diverse environment
  • Ability to collaborate virtually and globally with stakeholders at all levels.
.,

Keyskills :
time managementcustomer service ms officecustomer portal microsoft officeoral communication customer supportenterprise software

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