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Jr. Admin Executive (Sales Support)

1.00 to 10.00 Years   Bangalore   03 Aug, 2026
EXCELR EDTECH PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryE-Learning
Functional AreaSales Support / MIS
EmploymentTypeFull-time

Job Description

    Job Title: Sales Support ExecutiveExperience: 0-1 yearsAbout the Role:ExcelRs Inside Sales Managers (ISMs) raise a steady stream of day-to-day operational requests batch changes, invoice/receipt corrections, CRM data queries, technical errors, and reporting asks through a shared channel known internally.Were hiring a fresher to own this first line of response. Youll read every incoming request, classify it against a defined set of rules, resolve what you can directly in Salesforce, and route everything else to the right owner without duplicate escalation, delay, or drop-offs.This isnt a passive data-entry role. Its a structured, logic-driven position for someone who likesclear rules, wants real CRM ownership early in their career, and can be the calm, dependable point of contact for a busy sales floor.Key Responsibilities:
    • Monitor the Reference Group during working hours and acknowledge every incoming request
    promptly.
    • Apply the defined triage logic to classify each request and either resolve it directly or route it to
    the correct owner.
    • Work independently inside Salesforce to look up lead/student records, verify status, and make
    approved corrections.
    • Keep a running log of every request type, owner, turnaround time, outcome for visibility
    and reporting.
    • Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no
    delay.
    • Flag recurring or high-volume request patterns back to Sales Ops these are usually the best
    candidates for automation.
    • Support ad-hoc CRM data pulls and reports requested by regional managers.
    • Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth, clear
    prioritization when multiple requests land at once.What Were Looking For
    • Fresher, 01 years experience any graduate discipline; Commerce/Business background is
    a plus, not a requirement.
    • Willingness to learn Salesforce deeply prior CRM exposure is nice to have, not expected.
    • Strong written communication; most coordination happens over WhatsApp and email.
    • A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume.
    • Working knowledge of MS Excel / Google Sheets.
    • Patient and calm under repeated or ambiguous queries from a busy sales team.
    • High ownership and attention to detail; comfortable working independently once trained.

Keyskills :
issue identificationsales supportcrm salesissue resolutionsales presentations

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