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Knowledge Management Specialist

7.00 to 10.00 Years   Bangalore   09 May, 2023
Alstom Transport India Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    This is an Individual Contributor Role to start with and you will be in in charge of Knowledge Management Process, development & responsible to drive the usage. You need to Implement uniform Knowledge Management Principles and Practices across Internal & External teams. You will closely work with external partners in driving Knowledge Management practices.RESPONSIBILITIES:
    • Communicate the importance of knowledge management and knowledge sharing across organization
    • Adopt knowledge management practices and make them mandatory in the day-to-day operations
    • Create guidelines for knowledge Operations manual creation, communicate them to internal & External teams and make sure that they are followed.
    • Ensure that Knowledge base article is created and published for future reference.
    • Ensure that KB article meets the standards defined in guidelines
    • Ensure that KB article is reviewed and signed off by SME and Product/Service owner.
    • Ensure that KB article is rightly indexed in search engine to make it available for future reference.
    • Periodical reviews for Validity and Content with Product/Service owners.
    • Recertification archiving/retiring of articles / operations manuals / work instructions, etc
    • Conduct / participate in audits of OMs Work with customer in KBASE / Document review and approvals.
    • Managing version controls of documents and templates.
    • Own any changes to the Knowledge Management workflow end to end
    • Building of test cases to validate any changes to the KM Workflow
    • Management reports producing KBASE creation / renewal / deletion reports.
    • Producing KBASE utilization reports: Top KB articles by Support Team, End users
    • Review reports with relevant stake holders on weekly/monthly basis.
    • Conduct/Attend weekly/monthly governance calls with Partners, document & drive actions towards closure
    • Initiate Knowledge sharing events to promote usage
    • Identify appropriate delivery methodologies based on audience learning styles, nature of content to be delivered within the context of business needs and constraints.
    • Interface to feedback with Automation team based on frequently used KB articles
    • Explores new methods for delivering content in relevant ways to include text, video, and other emerging options such as gamification
    • Develop training documents for Knowledge and Document management process.
    Qualifications & Skills:EDUCATION: Graduated with an engineering degree, preferably in information technologyBEHAVIORAL COMPETENCIES:
    • Strong in code of Business Conduct and ethics, Professional, Punctual & sticking to time lines for work assigned or picked up
    • You demonstrate good communication, leadership and change management skills.
    • You are self-motivated, result oriented and show intellectual curiosity and creativity.
    • You are responsive and Resilient
    • Fluent in English (Written & Spoken)
    • You are eager to work with autonomy in an international environment and to face the challenges of Alstom IT Environment
    TECHNICAL COMPETENCIES & EXPERIENCE Graduated in any discipline, preferably in information technology, you have 7-10 years of experience in end user support services, Knowledge management & content writing.
    • Working experience on Knowledge Content management domain.
    • Good understanding of Quality concepts, methodologies and work experince on ITSM tools like Service Now.
    • ITIL certification is desired
    • Good presentation and Communication skills
    Job Segment: Document Management, Manager, Change Management, Technology, Management ,

Keyskills :
learning stylesadministrationsupport servicesend user supporttest cases

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