L1 L2 Service Desk Agent for Bangalore

1.00 to 5.00 Years Bangalore 29 Aug, 2023

WHITE HORSE MANPOWER CONSULTANCY (P) LTD

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 3.0 - 6 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

Keyskills :
icmsinternational bpo

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L1 L2 Service Desk Agent for Bangalore

Job Description

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