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L1 Storage Engineer

1.00 to 5.00 Years   Bangalore   20 May, 2019
Hewlett Packard Enterprise
Job LocationBangalore
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Experience Required:

  • 1-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
  • Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
  • 1-2 years of Field support experience preferred.
  • Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
  • Experience in supporting at least 2 OS in a clustered SAN centric environment.
  • Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
  • Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
  • General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
  • General knowledge of networking concepts and iSCSI protocol.
  • Knowledge & understanding of Storage arrays - EVA, MSA and XP Storage.
  • 3PAR Arrays (Legacy or StoreServ 7xxx/10xxx), understanding of CPG concepts, servicemag disk replacements, Node rescue.
Responsibilities
  • Provide Remote Storage Hardware & Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
  • Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
  • Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
  • Provide immediate technical response and expertise in restoration of customer High availability environments.
  • Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
  • Develop and document clear action plans to resolve issues even where information may be limited.
  • Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
  • Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
  • Collaboration with other cross functional groups i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
  • Participate / prepare Post Incident Reviews with ASM/Account Team as required.
  • Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis
Education and Experience
  • Bachelors degree or Masters Degree in Technical Discipline
  • Experience of 1-4 years

Keyskills :
eslscsisantoragesupportmslhpstorageesl-ed2dgen2vlsbackupsoftwareb6200

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