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L1 Support Intern

0.00 to 1.00 Years   Bangalore   23 Oct, 2019
StateStreet Global Advisor Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Purpose Of Role:

24 hour Level 1 Captive support for Applications in the finance domain. This requires working in rotational shifts, including Night shifts.

Specific Duties:

  • Monitor the communication channels (Mail box phone), perform Incident Management (Level 1) by adhering the SLAs defined
  • Monitor the recurrent incidents and escalate to the next level of support or development team when required after Basic issue research/execution following defined SOP s (Standard operating procedures)
  • Monitor systems by using the information system s monitoring tools and processes. Ensures that these tools and processes are in line with our needs and take initiatives to improve their efficiency
  • Manage the environments (production pre-production) by performing various day-to-day activities such as sanity checks, capacity Checks.
  • Log/Track Issues via ticket tracking system (Service now)
  • Work with business users to determine issue being reported and gather Basic details before escalating to next level. Lend support to various business and technology teams as necessary
  • Ability to multitask, prioritize, and resolves issues in a timely manner within a high-pressure environment
  • Knowledge of Investment Management banking practices is helpful, Basic understanding of finance industry and terminology

Work Parameters Or Boundaries:

24x6 Support

PERSON SPECIFICATION

Specific Qualifications / Skills:

  • Pro-active problem solving attitude, Analytical skills, Strong oral written communication skills
  • Basic knowledge of UNIX, i.e. navigation in Directories, basic commands
  • Familiarity with Autosys, PL/SQL and Unix Shell Scripting
  • Ability to collaborate with global teams as well as work independently
  • Ability to multitask
  • Passion to trouble-shoot issues

Level Of Education:

Bachelor s Degree level qualification (B.Sc, B.tech, BCA)

Previous Level Of Experience:

Experience: 0-1 years

,

Keyskills :
unix shell scriptingstandard operating procedures global teamsmusic making shell scriptingproblem solving monitoring toolsanalyt

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