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L1 Support (Windows Desktop Support) Voice for Bangalore

Fresher   Bangalore   18 Jul, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    We are looking for an enthusiastic L1 Support Engineer (Voice Process) with basic knowledge of Windows Desktop Support to provide first-level technical assistance to users. The ideal candidate should have strong communication skills and a good understanding of desktop troubleshooting, with a willingness to learn and grow in an IT support environment.Roles & Responsibilities:
    • Provide first-level voice-based technical support to end-users for Windows desktop issues
    • Troubleshoot system, network, printer, and software-related issues remotely
    • Handle incidents related to email, internet, login, and hardware support
    • Escalate unresolved queries to the next level of support
    • Maintain logs of issues and resolutions using ticketing tools
    • Follow standard operating procedures and meet SLAs
    • Guide users through step-by-step solutions via call or remote support tools
    Requirements:
    • Graduate in any stream (BSc/BCA/BE/BTech preferred, but not mandatory)
    • 02 years of experience in technical support or desktop support
    • Basic understanding of Windows OS, MS Office, networking concepts
    • Familiarity with remote desktop tools and helpdesk systems
    • Excellent verbal communication skills in English
    • Willing to work in shifts (24/7 rotational)
    • Quick learner with a proactive attitude
    To Apply:Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement AssistanceWhite Horse Manpower Get placed in Fortune 500 companies.Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051Contact Numbers:hidden_mobile - hidden_mobile

Keyskills :
technical supportcustomer supportwindows troubleshootingticketing toolsremote supportvoice processdesktop supportl1 support windows support

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