L3 SCOM Administrator

Job Description

Overall experience of 9 - 12 years in IT infrastructure domain Qualifications A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential. The L3 SCOM Administrator Role will act as the third line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also provid .

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities

Configuration of SCOM 2016 / and any future versions. Managing SCOM Environment end - to - end

SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc.

Responsible for supervision of activities carried out by the Event administrators

Shared responsibility of patch management and application deployment from SCCM

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported

Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary

Fulfill incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.

Analyse, commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.

Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.

Qualifications

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential

Experience details

Overall experience of 9 - 12 years in IT infrastructure domain

3 - 5 years previous experience in a complex corporate IT infrastructure role is essential.

2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)

2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure

2 years previous experience working within a financial services organisation is essential

1 year relationship management experience with 3rd party providers

Knowledge Requirements

Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2016, .

Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools.

Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential

Excellent knowledge on IT Infrastructure Monitoring systems & technology

Basic knowledge of Microsoft System Centre Orchestrator

Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

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Keyskills :
it securitysql databasesystem centerevent managementactive directorycomputer scienceproject planningproject deliverypatch managementsupport analystsdatabase systemsit infrastructureoperating systemsfinancial servicesservice improvementappli