Lab Support Engineer 2 Tech

Job Description

Job Title: Lab Support Engineer 2Location: Bangalore (Onsite position)Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What s more, they work with engineering teams to create hardware configuration test plans in support of software development.Join us as a Lab Support Engineer 2 on our Lab Support Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.What you ll achieve As a Lab Support Engineer 2, you will be part of a team that is responsible for running and maintaining a shared/LAAS (Lab-As-A-Service) lab. You will be responsible for building-up, configuring Dell Systems in LaaS Lab specific to the project needs by our internal customer s [Dell Engineering] Team Members.You will:
• Take ownership of customer tickets (building server & configurations to customer specifications) and driving for resolution that results in high customer satisfaction while meeting Service Level Agreements
• Provide technical assistance to our customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues.
• Managing lab inventory via online tools and spreadsheets to provide real time knowledge of asset condition, location, and usage
• Assist with hardware deployments and relocations, add/remove piece parts, cabling, and asset audits, firmware updates, Server OS installations, updating drivers, patches.
• Maintain a thorough understanding of all documented processes and procedures and Monitor the technical environment for problems.
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• 2 to 5 years of experience in lab operations and has worked in a server hardware lab environment
• 3 to 5 years customer facing experience. Handling customer issues, escalations, achieving compromise solutions in short timelines
• Strong problem solving and analytical skills, ability to work in a high-pressure environment independently or in a team.
• Experience supporting Dell PowerEdge Servers or Dell Software environments.
• Good knowledge of multiple OS - Windows & Linux (Redhat, SLES, Ubuntu).
Desirable Requirements
• Experience with inventory management practices especially radio frequency tags, CenterScape application or similar asset management tool; ServiceNow or other ticket creation tool.
• Knowledge of basic networking and basic storage configurations will have added advantage
Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Application closing date: 20 May 2022 Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .#NJP ,

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