Lead Business System Analyst

Job Description

As an experienced Gainsight Administrator joining the Customer Success Operations team, you will play a crucial role in configuring, administering, and optimizing the Gainsight platform to enhance processes and deliver exceptional customer experiences.**Key Responsibilities:**- Administer and maintain the Gainsight platform to ensure data accuracy and system reliability.- Configure workflows, rules, and dashboards to facilitate proactive customer engagement.- Collaborate with Customer Success, IT, and cross-functional teams to gather requirements and implement solutions.- Develop and maintain integrations between Gainsight and other systems such as Salesforce and data warehouse.- Monitor system performance, troubleshoot issues, and implement best practices for platform optimization.- Provide training, documentation, and support for Gainsight users across the organization.**Qualifications Required:**- Bachelors degree or equivalent experience.- 5 years of experience in Customer Success operations or system administration.- Minimum 2 years of hands-on Gainsight administration experience.- Strong understanding of SaaS business models and customer lifecycle management.- Experience with data management, reporting, and integrations (Salesforce preferred).- Excellent problem-solving skills and ability to work independently in a fast-paced environment.The company, Clarivate, is a global leader in providing trusted insights and analytics to accelerate innovation. They empower organizations worldwide with data-driven solutions that advance research, discovery, and customer success. The A&G Customer Success team at Clarivate is dedicated to helping higher education institutions and libraries achieve their goals, contributing to the missions of students, faculty, and researchers.Please note that this is a permanent position with Clarivate, requiring 9 hours of work per day including a lunch break. Flexibility in working hours is necessary to align with globally distributed teams and stakeholders. Clarivate is committed to providing equal employment opportunities and complies with laws and regulations governing non-discrimination in all locations. As an experienced Gainsight Administrator joining the Customer Success Operations team, you will play a crucial role in configuring, administering, and optimizing the Gainsight platform to enhance processes and deliver exceptional customer experiences.**Key Responsibilities:**- Administer and maintain the Gainsight platform to ensure data accuracy and system reliability.- Configure workflows, rules, and dashboards to facilitate proactive customer engagement.- Collaborate with Customer Success, IT, and cross-functional teams to gather requirements and implement solutions.- Develop and maintain integrations between Gainsight and other systems such as Salesforce and data warehouse.- Monitor system performance, troubleshoot issues, and implement best practices for platform optimization.- Provide training, documentation, and support for Gainsight users across the organization.**Qualifications Required:**- Bachelors degree or equivalent experience.- 5 years of experience in Customer Success operations or system administration.- Minimum 2 years of hands-on Gainsight administration experience.- Strong understanding of SaaS business models and customer lifecycle management.- Experience with data management, reporting, and integrations (Salesforce preferred).- Excellent problem-solving skills and ability to work independently in a fast-paced environment.The company, Clarivate, is a global leader in providing trusted insights and analytics to accelerate innovation. They empower organizations worldwide with data-driven solutions that advance research, discovery, and customer success. The A&G Customer Success team at Clarivate is dedicated to helping higher education institutions and libraries achieve their goals, contributing to the missions of students, faculty, and researchers.Please note that this is a permanent position with Clarivate, requiring 9 hours of work per day including a lunch break. Flexibility in working hours is necessary to align with globally distributed teams and stakeholders. Clarivate is committed to providing equal employment opportunities and complies with laws and regulations governing non-discrimination in all locations.

Keyskills :
system administrationcustomer lifecycle managementdata managementreportingSalesforceGainsight AdministratorCustomer Success operationsSaaS business modelsintegrations