Lead, Capacity management operations

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe key responsibilities of this role are to:

• Enhance and mature capacity management discipline and adherence by establishing formal governance across T&I [improved focus across Application & Infrastructure services estate]
• Lead the Capacity management operations, provide guidance and direction to the Capacity managers and practitioners to ensure adoption to the standard process
• Liaise closely with the Process owner teams to align with the defined policy, process and procedures
• Work with the Risk and control team to support audit requirements
• Manage and maintain Capacity Management process for the Bank and strive for continuous improvement.
• Ensure an appropriate level of Capacity and cost for the Business and the supporting infrastructure through a constant cycle of review, optimization, forecasting, and influence.
• Minimise the adverse Capacity affects on the IT Infrastructure and the Business by proactive, review and planning and taking suitable actions in conjunction with the Technology stakeholders .
• Value-add to various technology streams by timely and proper engagement and recommending appropriate Infrastructure capacity solutions. Influence infrastructure refresh and upgrades to maintain availability of the Infrastructure capacity.
• Infrastructure related risks and issues due to infrastructure capacity are identified, communicated, escalated and acted upon.
• Reduce the unused Infrastructure capacity, influence IT Recharges. Demonstrate cost savings and cost avoidance of Infrastructure capacity wherever possible. Infrastructure budgeting to accommodate the Business Growth and strive to deliver the infrastructure availability within the allocated budget.
• Demonstrate year on year decrease in the number of capacity incidents
• Develop influential working relationships with other Technology and Business teams to communicate and achieve capacity management Objectives.
• Manage the Vendors and Service providers for the successful delivery of the Capacity management processes and SLA.
• Work closely with outside Industry to identify and influence new technologies as standards to the organization in terms of better Infrastructure Capacity optimisation, improved Performance and reduced cost.

Our Ideal CandidateAcademic & ProfessionalField of Study

• Degree in any analytical discipline preferably Electronics / Computer Science engineering or relevant experience

Certification

• ITIL Certification Foundation minimum, Intermediate would be an advantage

Skills requiredTechnicalMust have

• Overall 15+ years of experience in IT industry and 3+ years of relevant experience in the Capacity mgmt. process
• Sound knowledge of Enterprise Architectures, Infrastructure Hardware (Mid-Range Servers, Storage Area Networks), Operating Systems, Application System Software.
• Internals and Administration of products like Operating Systems, Databases, Web Servers, Application servers, messaging servers and reporting servers, network, storage etc.
• Strong understanding of Capacity Management principles, process, procedures and best practices.
• Technology Capacity Forecasting and Trend Analysis Capabilities.
• Sound knowledge of the capacity metrics of various hardware and software infrastructure and the interpretation of these metrics during incident, problem, capacity reviews.
• Clear understanding of Monitoring and Reporting tools.
• Configuration and Asset management

Nice to have

• General Application Product Functionality within the Banking and Finance Industry.
• Clear understanding of the Infrastructure and Process Industry standards/ Roadmap. Ability to map of the Industry standards and Roadmap to the Banks standards and Roadmap with gaps identified.
• Hands on experience on the use of True Sight Capacity Optimisation and other monitoring tools like ITRS/Spectrum etc
• Understanding of Infrastructure Consolidation, Virtualisation, Cloud technologies.
• ITILV3, COBIT5 training (Fundamentals).
• Certification in ITIL Service Design

Non-technicalMust have

• Excellent leadership, coaching, presentation and Stakeholder management skills.
• Ability to undertake Financial Cost Benefit Analysis, IT Recharges, Budgeting.
• Self motivated with good written and verbal communications and convincing skills with all levels of management.
• Excellent ability to prioritise and control activities and deliver results within budgetary and resource constraints.
• Independent and confident, but willing and able to harness the expertise of others working as part of any team.
• Continuous improvement and willingness to learn and implement new concepts, process, procedures, methodologies and products to excel in service delivery.
• Ability to manage external (vendor) resources and ability to interact and deliver with various technology domains both regional and global teams.
• Ability to summarise and simplify complex information and communicate it to different groups

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages .,

Keyskills :
web serverscomputer science application serversfinancial accounting stakeholder management