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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Lead ConsultantLocation: Bangalore, Karnataka, INJob Category: TechnologyExpertise in application, data and infrastructure architecture disciplines65533 Advanced knowledge of architecture, design and business processes65533 Proficiency in modern programming languages65533 Keen understanding of financial control and budget Management65533 Ability to work collaboratively in teams and develop meaningful relationship to achieve common goals65533 5 year of experience in Contact Center Technology with hands on experience on high complexity Genesys implementations (8X and Above) with focus on call routing, queuing and transfers (nonIVR)65533 Understand the role of each Genesys Framework and Management Component, Config Server, Config proxy, Message Server, Solution Control Servers, LCA65533 Understand how SIP server provides CTI data to the rest of the Genesys infrastructure65533 In Depth understanding of how ORS server interacts with URS server65533 In depth understanding of the TLib Event Model65533 Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside65533 Understand the different components of Stat Server Statistic Metrics, Tie profile/Range, Filter, Notification, Sensitivity and Capacity Rules, Understand Router Statistics and how they are computed by URS65533 Hands on experience with very largescale deployment of Genesys 8.5 Framework, Configuration and Management, routing Media components with integration experience with SBC.65533 Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows,
Keyskills :
sapenvironmentdeliverycustomer relationssalescontact center technologycall routingcontact centergenesys frameworkfinancial controlsipctiursreststatpounddesigngenesysroutingcontrol