Lead - CX-Communications

Job Description

About FlipkartFlipkart is India s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.Launched in October 2007, Flipkart is known for its path-breaking services like Cash-onDelivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME s do business online.Role - Lead CX-CommunicationsLocation - BangaloreAbout Flipkart In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India s largest online marketplace and one of India s leading technology powerhouse that is disrupting the way India shops online. What has got us here The dynamic, passionate and talented folks we call Flipsters!Our core values define our identity and form the basis of our actions and reflect on everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer s point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.What you ll do: Communication:
• Understand key drivers of customer communications, proactive and reactive
• Create non-promotional content for voice, email, chat, social media channels
• Creating external surveys to derive customer insights
• Ensure content created is clear, accurate, concise and aligned to the brand s tone of voice
• Bring consensus and agreement to finalize communications templates, design and formats with all stakeholders
• Closely monitor key metrics of communications with internal and external stakeholders
• Own areas of improvement and recommend changes based on best practices
• Work with stakeholders to decipher requests using a consultative approach and decide/recommend appropriate channels and messaging
• Incorporate customer feedback to enhance communication to meet the functional objectives
• Track stakeholder pulse via survey and recommend internal improvement/enhancements
Product:
• Single contact point for the product facing asks of the team
• Maintaining existing consoles and constant updates to content based on process changes
• Liaising with the Product team for project closures
What you ll need:
• 2-4 years of experience in content writing or in a similar role
• Previous social media management experience is mandatory.
• Excellent writing skills and cognizance of different styles/tones
• Deep understanding of grammar nuances
• Good research, proofreading and editing skills
• Ability to create infographic content(preferable)
• Self-starter with an ability to work under tight deadlines with minimum supervision
• Proficient in MS tools
• Good command over spoken and written English and Hindi
• Good interpersonal and influencing skills
• Ability to understand data, derive insights and present it to stakeholders
• Good reasoning ability and problem-solving skills
Skills Required :Excellent writing skills and cognizance of different styles/tones, Deep understanding of grammar nuances, Good research, proofreading and editing skills, Self-starter with an ability to work under tight deadlines with minimum supervision, Good command over spoken and written English and Hindi, Good interpersonal and influencing skills, Ability to understand data, derive insights and present it to stakeholders, Previous social media management experience, Content-writing, Content-creation, ProofreadingPosted On :Excellent writing skills and cognizance of different styles/tones, Deep understanding of grammar nuances, Good research, proofreading and editing skills, Self-starter with an ability to work under tight deadlines with minimum supervision, Good command over spoken and written English and Hindi, Good interpersonal and influencing skills, Ability to understand data, derive insights and present it to stakeholders, Previous social media management experience, Content-writing, Content-creation, ProofreadingLocation :Bangalore,KarnatakaPosted On :Bangalore,KarnatakaEducation/Qualification :GraduatePosted On :GraduateDesirable Skills :Ability to create infographic content, Coaching skillsPosted On :Ability to create infographic content, Coaching skillsYears Of Exp :2 to 4 YearsPosted On :2 to 4 YearsApply Back Recruiter4 && companyCommonConfiguration.enableNoOfPeopleApplied==true) || ( job.noOfApplications > 4 && companyCommonConfiguration.enableLastAppliedOn== true) >4 && companyCommonConfiguration.enableNoOfPeopleApplied==true) ng-align-tags11:companyCommonConfiguration.enableLastAppliedOn==false|| companyCommonConfiguration.enableLastAppliedOn==false} > 21 people have applied for this job4 && companyCommonConfiguration.enableLastAppliedOn== true ng-align-tags:(companyCommonConfiguration.enableNoOfPeopleApplied==false|| companyCommonConfiguration.enableNoOfPeopleApplied==false) ||(job.noOfApplications Last applied : TodayTo:Enter comma separated emailsPlease enter at least one email Please enter a valid email address From:Please enter the from email addressPlease enter a valid email addressSubject: Please enter the email subjectHi,Job Title : Lead - CX-Communications Location : Bangalore,Karnataka Mandatory Skills : Excellent writing skills and cognizance of different styles/tones, Deep understanding of grammar nuances, Good research, proofreading and editing skills, Self-starter with an ability to work under tight deadlines with minimum supervision, Good command over spoken and written English and Hindi, Good interpersonal and influencing skills, Ability to understand data, derive insights and present it to stakeholders, Previous social media management experience, Content-writing, Content-creation, Proofreading Experience : 2 to 4 Years You can view the details of the job and apply hereSend Email Cancel,

Keyskills :
social media managementkey metricssocial mediawriting skillscontent writingmedia managementonline marketplaceconsumer electronics