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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | Sales / BDGeneral / Other Software |
EmploymentType | Full-time |
Job Summary: Summary: Learning and Development Specialist, Customer Enablement will report to the Manager, Internal Enablement. This role will be responsible for the development and maintenance of learning content related to internal role-based readiness across the Customer Success Organization. All content must be kept up-to-date in accordance with the product release lifecycle and specific role-related requirements. All learning collateral should reflect a solid understanding of customer outcomes as they relate to Nuance Healthcare Solutions.Responsibilities:Customer: Deliver employee learning programs across CSO functions Employee Enablement: Develop employee enablement content across all Healthcare product lines in collaboration with customer enablement Product Readiness, GTM, Execution: Beta, EA, Pilot Create and execute service packages/ plans by role (demo plan, install plan, etc.) Talent Development: Support development and deployment of employee learning engagement initiatives, including onboarding programs and role-based skills development Deliver core strategic initiatives six sigma methodology. Initiatives include developing curricula and content for employee certification; curation of centralized content hub; Alignment with customer enablement and maximizing technology usage to optimize knowledge share and retention. Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing. QualificationsNumber of Years of Work Experience: 2Required Skills:Customer-centric mindset with focus on enablement of internal/ external customers Metrics-driven strong command of learning and education methods and strategy Leverage learning technology to drive scalability of learning and education Strongly collaborative approach with peer group Preferred Skills:Fully accountable and drives culture of accountability Ability to inspire CX, collaborate with, influence, across large distributed teams with diverse skills Collaborative and highly communicative, including all internal functions dependent on CSO Motivate CSO and BUs employee engagement, collaboration and high performance Education: Bachelor s Degree in Learning or Content related field required ,
Keyskills :
sapdebuggingprogrammingabapacceptancetestingsixsigmatalentdevelopmentemployeeengagementgtmstrategyeducationistributedteamshealthcareanalyticsstrategicinitiativesbusdrivesnuancecommandanaly