Level 2/3 App Suppt (Production Management)

Job Description

*Position Overview:* The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMES managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-daysupport of the organizations technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.* As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.* This position will mainly perform DevOps/ SRE role.The right candidate has (Responsibilities);* Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning.* Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage* Responsible for the stability of the Production environment* Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.* As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.* Responsible for servicing all requests for data or other activities that require access to Production systems* Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard* Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems, *Skill Set:Primary skills * Minimum 5-10 years of strong hands-on experience in Application Support/ Development for Financial Services business or direct Client/ Customer facing platforms.* Willingness to embrace Agile and DevOps/SRE concepts in Day-to-day work dynamically.* Unix/Linux : Experience of supporting Unix based applications including experience troubleshooting in Unix environment* Strong hands-on experience with AppDev support, log analysis, handling batch jobs and experienced in scheduler tools like TWS, AutoSys. Should have understanding on the ETL tools.* SQL/Databases (MSSQL) : Understanding of tables, views, indexes, and store procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions and query plan analysis.* Solid analytical skills, problem/ risk identification and quick resolution recovery processes.* Ability to interface and cultivate passionate working relationships with technology teams, business analysts, and vendors* Have 5+years of experience in Supporting client facing suite of applications* Strong in Core Java/ J2ee/ Webservices SOAP / REST, Understanding of Java Concurrency* Experience with Spring / DI frameworks, SQL / PL-SQL awareness* Strong experience towards Infrastructure availability support (Web/App Servers, Network devices, MQs/ Databases etc.)* Strong automation skills using performance monitoring tools (Splunk, AppDynamics, Netcool) experience is required.* Should be a fast learner of technologies in a quick paced environment.* Have strong organizational skills and the ability to manage multiple tasks under high pressure situations for outage handling, management, or resolution and post follow-up routines.* Passionate to learn about new technologies, techniques and what it takes to be an integral member of this team with lead-by-example motivation.* Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability* Experience creating technical architecture/ process oriented QRC documentation* Excellent communication and writing skills specific to technical discussions across the management layers* BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics).* Experience with incident on call and ability to respond to emergencies on a 24/7 basis along with weekend coverages as needed.Good to have skills* 5-10 years experience in supporting or developing transaction based systems.* Experienced, technically hands-on professional that understands both code and infrastructure* Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.* Experience in ticketing tools (ServiceNow, Remedy, Jira etc.)* Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.

Keyskills :
subject matter expertisehigh pressure situationsbusiness impact analysisweb serviceslog analysishigh pressurewriting skillsbusiness unitsknowledge baseticketing tools