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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: SR414 Job Title: Lex/Polly Consultant Category: Start Date: Need Immediate JoinersLocation: Bengaluru/Chennai/Hyderabad (Remote Till COVID) Must Have Skills: we need to look for folks who has worked on the implementation side and not just support.Job DescriptionWe are looking for someone who is passionate about: Working on the cutting edge of innovative AWS products and services Maintaining domain knowledge and expertise in enterprise call centers, workforce management, Artificial Intelligence and CRM platforms. Implementing and extending frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience. Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect. Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud. Setting-up and configuring AWS services in-line with best practices. Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect. Key Skills: BASIC QUALIFICATIONS Completed Bachelor s degree. 4+ years of professional software development experience with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. Hands-on technical practitioner and individual contributor. 3+ years of programming experience with at least one modern language such as Java, Python or Node Js 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.PREFERRED QUALIFICATIONS Bachelors or master s degree in Computer Science or related field 3+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM platform. Professional Services or Consulting experience in highly-visible customer-facing roles. Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB. Software Development / DevOps experience with integrating contact center platforms, CRMs, and AI. Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. is PLUS Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment. Hands-on experience working on the design, development and deployment of contact center solutions at scale. Location: Bangalore, Chennai, Hyderabad Required Experience: 5-10 yrs Positions: 1 Contact Person: Livingston Email ID: livingston@vegaintellisoft.com Qualification:,
Keyskills :
software developmentwork effectivelydesign patternscommunication skillscontact center technologyfield salescontact centercomputer sciencecontact centersoperating modelshandson technicalcall center