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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Experience: 2-5 Years in processing call center managementSalary: 40K-70K PM with incentivesIncluding quarter bonus/ annual bonus,Free coffee/ drinks and snacks.Qualifications: Any GraduateThe Front-End collections leads and oversee 20-30 Collectors with responsibility for the day-to-day operations of the Loan Servicing Department.He/she is responsible for effectively monitoring collector s performance and ensuring superior operations of credit investigation, collections and etc.Collaborates with other departments to identify and implement process improvement strategies. Perform all duties in accordance with company policies and procedures and all state and federal regulations.ResponsibilitiesSupervises the entire operation of a unit within the Loan Servicing Department and ensures that corporate standards are consistently applied throughout unit.Assists in answering escalated borrower inquiries and answers complex/general questions from Loan Servicing Specialists.Develops relationships and partners with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.Manages incoming email and other correspondence.Performs other duties and special projects as assigned.Requirements:Minimum BachelorsGraduate any stream with 2-5 years experiences in processing call center managementHaving worked in loan service department, NBFC or Fin-tech company and understanding of call center management for loan servicesHave ability to lead and manager a team.Strong written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as managementAbility to work independently with little or no supervisionIntermediate MS Office skills required.Ability to react to change quickly and implement new processes & proceduresProfessional demeanor and excellent work habits are essentialHave a good communication in English and Hindi.,
Keyskills :
englishmonitoringservicingoperationsmanagementcreditemailfficeskillsfrontendloanservicingspecialprojectscommunicationskillscentermanagementverbalcommunicationcallcentermsofficeprocessimprovement