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Manager-Advanced Technical Support - Secure Power Product

3.00 to 7.00 Years   Bangalore   05 Dec, 2022
Schneider Electric
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • End to end resolution of the technical requests from customer on post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints etc.) within fixed timeframe.
    • Creating and managing knowledgebase on validated solutions in SE repository
    • Prepare and provide technical trainings to different stakeholders
    Core Competencies: Bachelor s degree in electrical/Electronic Engineering Minimum 3-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Secure Power products (Single phase UPS, 3Phase UPS, UPS Accessories etc.)Hardware Competency- Single phase wiring, 3Phase wiring, Earthing, DG, Battery commissioning, Protection device determination & commissioning.etc. Software: PCNS, Ecostruxure, and DCE.SNMP card: AP9630/31/35, AP9640/41 & APV9601.Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus etc.Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.Excellent communication skills (Oral & Written) and ability to interact with global customers.Excellent problem-solving and data analytical approach.Excellent team player., * Job Description for Advanced Technical Support Engineer (Secure Power) Advanced Technical Support Engineer Mission: Schneider Electric is seeking a Customer Success Advanced Support agent for the Bangalore, India, who will be responsible for technical support of SE Secure- Power product range.Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Secure Power Products. Be a trusted advisor, provide prompt and trusted resolutions post-sales cycle time of applying Schneider Electric product and solutions to the customer s project Key Responsibilities:
    • End to end resolution of the technical requests from customer on post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints etc.) within fixed timeframe.
    • Creating and managing knowledgebase on validated solutions in SE repository
    • Prepare and provide technical trainings to different stakeholders
    Core Competencies: Bachelor s degree in electrical/Electronic Engineering Minimum 3-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Secure Power products (Single phase UPS, 3Phase UPS, UPS Accessories etc.)Hardware Competency- Single phase wiring, 3Phase wiring, Earthing, DG, Battery commissioning, Protection device determination & commissioning.etc. Software: PCNS, Ecostruxure, and DCE.SNMP card: AP9630/31/35, AP9640/41 & APV9601.Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus etc.Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.Excellent communication skills (Oral & Written) and ability to interact with global customers.Excellent problem-solving and data analytical approach.Excellent team player.

Keyskills :
problem solvingtechnical supportcommunication skillssnmpmodbuspromptbatteryhardware

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