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Manager Business Excellence

8.00 to 13.00 Years   Bangalore   29 Mar, 2019
Vibrant HR Consultancy Hiring For Vibrant HR Consultancy
Job LocationBangalore
EducationNot Mentioned
SalaryRs 6 - 12 Lakh/Yr
IndustryPO / Call Center
Functional AreaCustomer Service (International)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Greetings From Vibrant HR Team.We have vacancies for Manager - Business Excellence (Quality) in Bangalore.Designation : Manager Business Excellence(Quality)Domain : US Healthcare PayerCTC: Upto 11 LLocation : BangaloreShift : US Rotational ShiftQualification : Any GraduatesKey areas of responsibilities:

  • Manage and execute high impact business / organizational projects which are cross functional in nature.
  • Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process
  • Support all geographies in Continual Improvement initiatives.
  • Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.
  • Alignment of organizational metrics to Excellence frameworks.
  • Implement strong governance to address Operations Quality and Improvement projects and initiatives.
  • Build team capability.
  • Six Sigma Black Belt certified Must
Desired skill sets:
  • Strong Program management skills.
  • Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.).
  • Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
  • Work experience as Quality consultants will be an added advantage.
  • Capability to train and conduct workshops in Business Excellence.
  • Ability to identify process re-engineering requirements against end to end service provisioning.
  • Ability to work across various geographies.
  • Customer facing and interaction abilities.
  • Should be willing to work in Night shifts.
Interested can share updated profiles to neethu@vibranthr.net & Contact 080-42049136Thanks & Regards,NeethuTeam Vibrant

Keyskills :
salesmanagementoperationsustomersixsigmablackbeltservicedevelopmentbusiness

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