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Manager , MDM Operations

9.00 to 14.00 Years   Bangalore   08 Mar, 2020
VMware India
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Manage the global MDM and Data Services Operations team and processes
  • Create and maintain MDM / Data Services Operational POR
  • Drive MDM roadmap to improve Master data quality, increase business consumption adoption
  • Lead Operational transformation initiatives to reduce/eliminate Manual Data Cleansing (build Machine- Learning capabilities, RPA, automation, process revamp, etc.)
  • Develop maintain service and support catalog for MDM Data Services operations
  • Define framework for Data Quality metrics and measurements
  • Responsible for business process understanding and data consumption.
  • Data Lifecycle management processes and procedures.
  • Create and manage deliverables aligned to playbook
  • Establish SOP (Standard Operating Procedures) for data quality operations, support services
  • Measure ROI of data quality efforts.
  • Leverage business knowledge and expertise to drive data process to meet the project objectives
  • Work with cross functional stakeholder for prioritization issue resolution
  • Build and maintain knowledge base for process, systems functionality operations (to incorporate changes as a result of support maintenance releases and major program launches)
  • Participate contribute to projects/initiatives build project to support transition plan
  • Coordinate between Business IT to prioritize and deliver monthly maintenance release
  • Build and up- level the team to drive customer centricity
  • Effective Vendor engagement to build scalable staffing models for both Projects Operations
  • Create and maintain employee career development and progression plan

Requirements:

  • 9+ years experience in Operations Management or Service Delivery (Esp. Data Management )
  • 4+ years of experience in management/leadership role
  • Must have experience with global Service Delivery processes and methodologies
  • Proven track record of deploying best practices
  • Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem- solving attitude to conflicting approaches and priorities involving others
  • Should have exhibited accountability, ownership and decision making capabilities
  • Self- directed and proactive approach to tackling problems and leveraging resources
  • Must be a self- starter, motivated individual who works well under pressure
  • Ability to multi- task, prioritize and coordinate tasks to meet multiple deadlines
  • Ability to drive collaboration with executives, business and technical teams to achieve effective solutions
  • Experience on task prioritization, workload and escalation management
  • Strong verbal and writing skills, project and time management skills, ability to work in teams
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high- change environment
  • Good office software skills (Esp. Excel, Access, Visio, PPT) and familiarity with statistical packages and analysis technique

Preferred Skills

  • Data Management Strategies
  • Understanding of ERP (Oracle EBS)
  • Salesforce.com
  • CRM Fusion
  • SAP-MDG
  • Data Enrichment and profiling tools
  • DNB (IM/Discoverer/Hoovers)
  • SQL & MS Access
,

Keyskills :
msaccess masterdata socialmedia dataquality dataservices datacleansing writingskills knowledgebase datamanagement dataenrichment timemanagement profilingtools staffingmodels servicedelivery businessprocess supportservices issueresolution

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