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Manager Support Operations

4.00 to 5.00 Years   Bangalore   29 Jun, 2019
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

This role resides within the Retail Systems function which is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors. Pricing Analytics and Operations team is an integral part of Retail Systems enabling Amazon s pricing strategy and operations. The team s primary role is to provide on-time and accurate inputs to help make great pricing decisions at an individual product level for millions of products on a daily basis, for all countries where Amazon operates a retail business. We build and execute on scalable & efficient processes to ensure Amazon s price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon s topline & profitability. It is based in our India development center and has complete business and functional ownership.Opportunity:As a Manager Support Operations, you will create and implement processes that can deliver projects at scale. You will collaborate with business and development teams across the company to define requirements, design high level process, and manage all aspects of the program execution including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization. At the same time, you know and enjoy working with business intelligence tools, can model multidimensional datasets, extract data from multiple databased and partner with business leaders to answer key business questions.You will interface and drive agenda with the automation, technology and business teams to build scalable programs. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals. A successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.Some of the key result areas include, but not limited to:- Responsibility for defining and driving functional/business goals.

  • Driving appropriate process improvement projects, data oriented analysis and adoption of technology solutions to achieve operational and business goals
- Deriving business insights from large volumes of data and propose recommendations to stakeholders in a crisp and clear format.
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
  • Identify automation gaps with product teams to build scalable solutions to manage business needs at scale
  • Providing project management and cross-functional support on key improvement initiatives
- Solving operational problems using technology and liase with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support operations worldwide.- Manages performance and behavior of Automation Analysts/Specialists through effective 1:1 meetings, coaching, and mentorship,
  • Bachelor s degree in Engineering (CS/IT)/MCA and Master s degree in Management (full time courses only, no part time/ correspondence courses)
  • 4+ years of relevant experience in a business analyst and tech operations domain; exposure to working with technology teams and solving operational issues using technology
- Experience in people management.- Ability to extract meaning from large volumes of data to make the right business decisions.- Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau
  • Ability to influence and manage both peer-level and senior stakeholders
  • Experience developing business cases and successfully presenting to leadership
  • Advanced SQL skills, advanced Microsoft Office skills, particularly Excel and analytical platforms
  • Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive) Strong organizational and multitasking skills with ability to balance competing priorities
  • Proven project management skills

Keyskills :
operationstechprocessautomationsalesstrategyervicebusinessdevelopmentcustomerimprovementinsights

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