Manager- Systems Training Specialist and Delegated Admin

Job Description

*Job Summary The Connected Service Hub (CSH) Systems Training Specialist & Delegated Admin is responsible for developing the knowledge and skills of certain members of Schneider Electric s workforce on the teams Salesforce Platforms (bFO/bFS/AMS) and processes, thereby allowing them to meet the company s current and future business objectives, which include delivery quality services to customers. Assisting members of the workforce to reach their potential has a noticeable positive affect on employee satisfaction, which in turn makes it easier for our company to attract and retain a quality workforce. This job requires direct interaction with Schneider Digital, System Administratiors, CSH Management, Training, Global bFS Team and Global Services community. The Systems Training Specialist and Delegated Admin should ideally have a deep understanding of Salesforce (bFO/bFS/AMS) Platforms and Services. They should also possess good analytical and process-flow skills. These skills will allow them to quickly understand issues and know which individuals in the company should be contacted to formulate and implement solutions. The Systems Training Specialist & Delegated Admin will need to develop an keen understanding of the issues affecting the Connected Services Hubs as it applies to the Salesforce Platforms and processes they are using. The Systems Training Specialist & Delegated Admin and their entire team is responsible for driving process and system training, customer satisfaction, and system innovation. This position requires the ability to handle multiple tasks across regions, communicate to management and monitor key performance indicators nationwide.Key Functions Maintain a strong functional knowledge of current processes within the Connected Services Hubs Community. Delegated Administrator for bFS which includes but not limited to user management, bFS set-up, master data management and reporting. Manage Level 2 support queues for user issues or requests pertaining to Salesforce platforms. Serve as the systems subject matter expert for training new and existing employees in the CSH and Management teams on Salesforce Platforms. Work with the Global Services Teams to design, test functionality on Salesforce Platforms as new releases are implemented including documenting the process changes, update appropriate guides and documents, modify the website, prepare for communication and work with Schneider Digital to support release training. Act as liaison between CSH teams and technical staff communicating issues, defects and enhancement to the development teams. Host regular refresher training for the organization based on trends and needs of the business. Participate in Global bFS Champions & Delegated Admin Networks. Maintain and update all guides, documentation and website. Willing to travel domestic and occasionally International (15%)., *Required Qualifications & Technical Skills Education would be Bachelor s/Undergraduate degree or equivalentDeep understanding of Salesforce Platforms (bFO/bFS/AMS) Experience supporting projects involving Services or associated business processes Training Experience Strong communication and customer service skills High commitment to company vision and values Creative-thinking, solutions-orientated individual with excellent interpersonal skills who also possesses the ability to influence and convince, communicate and facilitate Proficiency in using Microsoft Office programs English language (writing, speaking, and reading) proficiency Ability to understand and communicate processes of all departments Effectiveness working on teams, both within and outside of immediate domain Experience on working with geographically distributed and highly diversified teams Self-starter who can suggest technology improvements Experience with the JIRA application to collaborate with Global and Development Teams Knowledge and experience with the Agile workflow methodology Knowledge and experience with ticketing systems such as Service Now Needs to have or obtain Gold Level certification for reporting in SalesForce

Keyskills :
salessoft skillscustomer relationsdesigncoachingmaster data managementkey performance indicatorsmaster datadata management