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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Who are we looking for Lead a team of technical support Engineers in Bangalore for our growing customer base and our product portfolioFacilitate and lead actionable improvements within the team to improve quality, efficiency and effectivenessPartner with other leaders across Customer Support to drive process and scalability on a global scaleWork with product management, engineering, sales, professional services, customer success and other teams to ensure technical solutions and improvementsDrive improvements in our customer satisfaction rating by providing phenomenal, personalized support with our great customersWe are looking for a semi-experienced manager who understands various web technologies, databases and tools, but more importantly wants to lead the building a team that is a world leader in our space.The ability to manage the customer expectations on escalations, understand our business and truly critically think through problems and to come up with viable solutions whether technical or otherwise are additional skills that are quite crucial.This position has 24/7 on-call rotation responsibilities, so please be aware of this prior to ing. Desired Qualities & Skills The expectation is that you have the ability to converse with each team member in a technical manner, understand the challenges that they go through in order to resolve the issues and learn how to troubleshoot issues hands-on.Our ideal Technical Support Manager has led technical support, customer service, technical account management or other technical customer facing teams. Required 5 years of experience in managing or leading technical support, or similar, teamsTotal 8-15 years of experience working with customers, managing relationships and setting customer expectationsPrevious demonstrated experience in one or more of the following technical domains
Keyskills :
oracle sqlcustomer supportsupport engineerscustomer servicecomputer scienceweb technologiestechnical supportsocial mediaproduct portfolioweb 20