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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | Sales / BDNetwork / System Administration |
EmploymentType | Full-time |
Job Description
Job purpose
This position, under the general direction of the manager, supervises employees that provide technical support for our award-winning K-12 software systems. This position ensures that our employees provide world class solutions oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and/or written internet based communication and will respond to the most difficult issues. Additionally, this position will be responsible for the development of employees and driving results.
Duties and ResponsibilitiesEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
Keyskills :
customer satisfactionconflict resolution softwarereviews written communicationbehavioral training communication skillsperformanc