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Manager Technical Support Virtualization

15.00 to 18.00 Years   Bangalore   27 Dec, 2019
Peopleplus Professional Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Manager Technical Support - Virtualization(15 - 20 Yrs)

  • Full Time
  • Bangalore & Pune
  • Posted 1 week ago
Overview

Description

Requirements

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer.

Desired Skills and Experience:

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in handling multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem
  • Consistent record of defining and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas.
  • Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed. Knowledge of call center processes and terminology.
  • Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems (CLI administration), Storage Analysis.
,

Keyskills :
computer information systemscall center target audiencecustomer service staff schedulingtechnical support project managementacco

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