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Mega BPO Hiring Voice Process for International Call Centers TECH & CSR

0.00 to 4.00 Years   Bangalore   06 Sep, 2023
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
    • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
    • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
    • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
    • You will need to consistently seek and provide meaningful and actionable feedback in all interactions
    • You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
    • Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
    • Experience with Cisco routers, switches and security devices
    • Ideal candidate should have experience Routing & Switching & Security
    • If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies
    • Routing Static routes, EIGRP, BGP and OSPF
    White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: +91 hidden_mobile , hidden_mobile whitehorsemanpower .in, hidden_email Follow us on t witter, Face Book && Youtube Free Recruitment no charges

Keyskills :
technical supporthardware support

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