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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MISGeneral / Other Software |
| EmploymentType | Full-time |
Req ID: 52846 Metrics & Reporting Analyst to join our team in Bangalore, Karn taka (IN- KA), India (IN).Generating monthly operational reports and billable reportsProvide reports and analysis which can be used as inputs leading process standardizationIdentifying process gaps, monitoring SLA parameters & KPIsReviewing ageing reports Reviewing performance trends and providing required data for CSI activitiesCSI uses methods from quality management from past success and failures which improve the effectiveness and efficiency of IT processes and servicesAudit Tickets to ensure adherence to process on Incident and Request FlowsAudit operations performed in Queue Management, Field Services, Software Management and Asset ManagementProvide Feedback, Identify Gaps and Driving Quality and Trainings based on AuditsHighlighting recurring issues on regular basis, insist to provide corrective action and track till closureIdentifying gaps if any that may impact the customer or day to day performance of Engineers and provide inputs for productivity improvement measures for the support teamProviding suggestions for improvements in the process followed and get it validated by Delivery Team to make it as a practiceConduct quality assurance reviews, ensuring compliance to customer policies, ensuring knowledge base is updated etc.This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.,
Keyskills :
sqlvbaautomationcustomerrelationsknowledgebasequeuemanagementqualityassurancequalitymanagementproductivityimprovementslacsimetricsreviewssoftwareanalysisassurancetingrectiveaction