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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Khoros (Formerly known as Lithium Spredfast)Spredfast and Lithium have merged to offer one platform that unites marketingand care. Khoros helps brands connect with customers throughout their journeyand create customers for life. Mission CriticalSupport (MCS) Engineer If you want to accelerate your learning and career growth in aforward - looking company , Lithium s Mission Critical Support team is buildingout in Bangalore with both those that have experience in handling Severity 1technical outages and those that have a great aptitude for customer service! Who are we lookingfor If you re interested in being part of an amazing team that is acustomer satisfaction leader and is working towards being one of the top globalsoftware support organizations , here s where you d be able to make adifference: Monitorrequests , provide support and respond to queries from our customers in anaccurate and timely manner Monitorsystems and applications proactively to prevent customer outages andimpact Escalateproblems to the correct teams where appropriate Resolvingmost outages without needing to escalate Identifyingdocumentation requirements in our knowledge base Maintainingour high standards for customer communication and response times (15minutes or less) Engagingin training opportunities on our products and key technical areas Realistically , we need a customer focused individual with anenthusiasm and aptitude for technology and social media and who loves engagingwith people. We re looking for someone who gets a kick out ofhelping their colleagues as well as solving problems for customers. There llbe plenty of opportunities to learn about our products and develop your careerin a technical or customer - centric direction. This position will have 24 / 7 on - call rotation responsibilities , so please be aware of this prior to ing.,
Keyskills :
lan lithium networking switches troubleshooting outages ocialmedia customerfocus professionalliability customersatisfaction softwaresupport customercommunication knowledgebase missioncritical operatingsystems