Modern Workplace Architect

Job Description

Modern Workplace Architect_Full-Time_Bangalore - KBPJob Title: Modern Workplace ArchitectJob Type: Full-TimeExperience: 12-20 YearsLocation: Bangalore - KBPReports To: Digital Senior ManagerJob Summary:*The Modern Workplace Architect will drive the evolution of digital workplace solutions, ensuring a seamless, secure, and productive employee experience. *This role is pivotal in architecting scalable, cost-effective, and sustainable systems that align with business goals and modern IT practices. *The ideal candidate will excel in bridging the gap between user needs and cutting-edge technologies, fostering innovation while maintaining operational excellence.Key Responsibilities:1. Digital Workplace Strategy Development - Lead the creation and execution of a comprehensive digital workplace strategy to improve employee enablement and collaboration. - Define a roadmap for technology adoption, focusing on endpoint management, productivity tools, and user-centric platforms. - Drive the adoption of a unified Digital Employee Experience approach, leveraging analytics and self-healing tools to optimize performance. 2. Technology Design and Implementation - Architect modern workplace solutions using cloud-native platforms such as Microsoft 365, Azure, and other SaaS tools. - Implement and optimize Desktop as a Service (DaaS), and Mobile Device Management (MDM) solutions. - Ensure seamless integration between workplace tools and organizational IT infrastructure. - Standardize endpoint management processes using solutions like Microsoft Intune, SCCM, and related technologies. 3. User-Centric Solutions - Implement tools for measuring employee sentiment, adoption rates, and technology performance to identify improvement areas. - Ensure accessibility and inclusivity in all workplace technology implementations. - Partner with HR, cybersecurity, and other business units to design solutions that support workforce needs and comply with regulations.Qualifications: - Bachelors/Masters degree in information technology, Computer Science, or a related field. - 15 years of experience in IT operations management, with a focus on infrastructure technology and end-user services.Skills required:- Expertise in digital workplace technologies, including: - Cloud Platforms: Microsoft 365, Azure, AWS Workspaces, or Google Workspace. - Endpoint Management: Microsoft Intune, SCCM, JAMF, or - Collaboration Tools: Microsoft Teams, - Strong knowledge of identity management systems such as Azure Active Directory and SSO solutions. - Proficiency in ITIL practices and service delivery models.Key Responsibilities:1. Infrastructure Technology Management - Oversee the design, implementation, and maintenance of enterprise infrastructure, including cloud and on-premise systems, networks, servers, and storage solutions. - Collaborate with cross-functional teams to align infrastructure strategy with business goals and emerging technology trends. - Lead efforts in infrastructure automation, optimization, and scaling to improve performance, security, and cost-efficiency. - Implement robust monitoring and alerting systems to ensure high availability and reliability of infrastructure services. - Partner with Security and Compliance teams to ensure infrastructure aligns with cybersecurity and regulatory standards.2. End-User Services Management - Oversee the deployment, management, and optimization of end-user devices, software, and tools, ensuring high performance and minimal disruption. - Implement strategies for effective user training, self-service resources, and service desk support. - Manage escalations and prioritize critical issues impacting end users, ensuring rapid resolution and communication. - Evaluate and adopt new technologies to enhance productivity, collaboration, and end-user satisfaction.3. Leadership and Team Development - Drive strategic projects and initiatives, including digital transformation efforts, automation, and IT modernization. - Build strong relationships with internal stakeholders to understand business needs and advocate for effective technology solutions.Skills and Qualifications:Required Skills:- Expertise in digital workplace technologies, including: - Cloud Platforms: Microsoft 365, Azure, AWS Workspaces, or Google Workspace. - Endpoint Management: Microsoft Intune, SCCM, JAMF, or VMware Workspace ONE. - Collaboration Tools: Microsoft Teams, Power BI- Strong knowledge of identity management systems such as Azure Active Directory and SSO solutions. - Proficiency in ITIL practices and service delivery models.Qualifications: - Bachelors degree in information technology, Computer Science, or a related field. A masters degree is a plus.- 12 years of extensive technical experience experience with Azure entra, Microsoft 365 products, SharePoint Online, one drive and MS teams, - Strong knowledge of enterprise infrastructure, including cloud (AWS, Azure), virtualization, networking, and storage solutions.

Keyskills :
itilmodern workplace architect